ALLERGEN INFORMATION


At our company, we take proper handling of allergens and declaring them correctly very seriously. Current food safety legislation requires that we do this and every year, it is checked on-site by auditors during IFS certification. The chapter on allergens is one of the most important in the IFS standard and it is not possible to be certified without complying with it.

Furthermore, we export to Germany, Holland, the United Kingdom, France, Italy, Sweden, Norway, amongst other countries, and this means that we have to be make sure we comply with these countries' regulations on food safety and labelling too, which, in some cases, are even stricter than the EU legislation.

We take all possible precautions to ensure that there are no traces of certain allergens we handle in the plant, for example, soy, gluten or eggs, in those products that do not have them as ingredients.

With other allergens, such as milk or nuts, there is a high risk of cross-contamination by the production lines, by the machinery, by the workers themselves or because they are present in the environment, and we cannot guarantee total absence because we do not have isolated or dedicated lines or areas for manufacturing ice creams.
That is why we chose to declare the possible presence of traces on our end-product labels and leave the decision to the consumer on the basis of his or her level of intolerance.
It is not preventive labelling to avoid inspections or special processes but simply reflects the current status of our production process.

However, we are well aware of the growing concern expressed by allergic consumers and, particularly, by the parents of allergic children, and we are working very hard to change this situation and be able to guarantee the absence of traces of more allergens in our products, for instance, the recent exclusion of the presence of egg traces in ice lollies. However, this requires lots of tests, studies, analyses and also changes in how we work, which take time.

Generally speaking, the allergens that are not present in the product are not declared or highlighted in any way, as we are not required to do so and, in many cases, this only serves to confuse the consumer. We only indicate absence in the case of gluten as it is the allergen that currently has most impact on the diet of a large part of the population.

If you have any doubts as to the presence of allergens, we always recommend you read the information included on our products' labels.

We cannot discuss how the other ice cream brands handle this matter. However, as far as we know, the other leading brands implement a policy similar to ours.


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